Online Business Etiquette Training Course
Business Etiquette
Good etiquette is vital in today's workplace. Globalization means that employees are more likely to interact with people from different countries, regions and cultures in the course of their work. Adherence to shared etiquette principles and protocol in the workplace — the unwritten "code" of business etiquette — can facilitate working relationships, enhance business dealings, reduce stress and encourage productivity by bringing parties together. Training employees to practice good business etiquette can make the difference between a comfortable working environment and a tense one, or even between a successful deal and no deal at all.
Online Business Etiquette Training Course Summary
This course explains the fundamental principles of business etiquette in simple, understandable terms. It includes pop quizzes, news clippings and a final quiz highlighting real-world issues that employees should learn to handle properly and effectively. The topics covered in this training course include —
- Overview of etiquette principles
- Considerate workplace conduct
- Dealing with diversity
- People with disabilities
- Phones and conferencing
- E-mail, texting and instant messaging
- Online networking
- Professional appearance
- Business attire
- Business socializing and dining
- Special considerations for international business
