Dealing with Difficult Situations Training Course

A crisis — whether in the form of a natural disaster, violent incident, law-enforcement encounter or otherwise — can negatively affect an organization's operations and reputation. Any such situation demands an immediate and calm response. Panic or an inappropriate action in the wake of a crisis could exacerbate a bad situation and lead to irreparable harm for the organization.

With proper planning and preparation, an organization can minimize the negative impact of a crisis. The difficult situations training course is an integral part of such preparation. It ensures that all employees are "on the same page" when it comes to crisis-response strategies.

This online training course addresses how to respond to a variety of difficult situations, including natural disasters, a hostile intruder, bomb threats, environmental accidents, government investigations and law-enforcement encounters.

Dealing with Difficult Situations Training Course Summary

This 30-minute training course explains (1) how to anticipate and respond appropriately to a crisis, (2) what to say to third parties if asked about a crisis, (3) how to handle official requests in connection with inspections or investigations, and (4) employees' rights in an encounter with law-enforcement personnel. The topics covered in the difficult situations training course include —

• Preparation
• Natural disasters
• Terrorism and violence
• Bomb threats
• Environmental accidents
• Inspections
• Search warrants
• Stops
• Detentions, arrests and searches
• Other requests for information
• Attorney-client privilege